ICT Support, Systems & Network Administration, PC Repair – Bitlife Tech Solutions

Your Technology Backbone, Secured and Optimized

Bitlife Tech Solutions, a leading East African ICT firm with headquarters in Nairobi and regional offices in Kampala, Dar es Salaam and Kigali, delivers enterprise-grade IT support and infrastructure management tailored for businesses, schools, NGOs, and government institutions.

We provide on-demand and retainer-based IT services, including PC/laptop repair, server & systems administration, network design and management, cloud migration, and 24/7 helpdesk support—all powered by certified engineers and industry-standard tools.

Our 5-Phase Delivery Process: From Diagnosis to Ongoing Stability

1. Onboarding & IT Audit (Day 1–3)

• Initial site visit or remote assessment of your IT environment.
• Inventory hardware, software, network topology, and security posture.
• Identify pain points: slow systems, downtime, security gaps, or outdated hardware.
• Deliver: IT Health Report + Priority Action Plan.

2. Customized Support Plan (Day 4–7)

• Design a tailored SLA (Service Level Agreement):
  • Basic: 8x5 email/phone support + monthly visits
  • Pro: 24/7 remote + 4-hour onsite response
  • Enterprise: Dedicated engineer + proactive monitoring
• Set up remote monitoring tools (e.g., Zabbix, PRTG, or Microsoft Intune).
• Deliver: Signed SLA + Monitoring Dashboard Access.

3. Implementation & Setup (Week 1–2)

• PC Repair: Diagnose, clean, upgrade RAM/SSD, or replace parts (same-day fix for common issues).
• Systems Admin: Install/update OS, patch management, user access control, backup automation (Veeam/Acronis).
• Network Admin: Configure routers, switches, Wi-Fi (Ubiquiti, Cisco), VLANs, firewalls (pfSense/Fortinet), VPNs.
• Deliver: Fully Optimized Systems + Handover Documentation.

4. Ongoing Support & Proactive Maintenance (Daily/Monthly)

• Helpdesk: Ticketing via Freshdesk or Zendesk—resolved within SLA (e.g., 1hr critical, 4hr standard).
• Remote Fixes: 80% of issues resolved via TeamViewer/AnyDesk.
• Onsite Response: Nairobi (2–4 hrs), Kampala/Kigali (next business day).
• Proactive Tasks: Weekly backups, monthly security scans, performance tuning.
• Deliver: Weekly Uptime Report + Monthly Maintenance Summary.

5. Review, Scale & Optimize (Quarterly)

• Quarterly IT Performance Review with client.
• Recommend upgrades: cloud migration (Azure/AWS), cybersecurity hardening, or hardware refresh.
• Scale support as your business grows (new branches, remote workers).
• Deliver: QBR (Quarterly Business Review) Report + Roadmap for Next 90 Days.

Why Bitlife Stands Out

• Certified Team: CompTIA A+, Network+, Microsoft 365, Cisco CCNA engineers.
• Genuine Parts: Authorized reseller for HP, Dell, Lenovo, and Ubiquiti.
• Regional Coverage: Same-week service in Kenya, Uganda, Rwanda.
• Transparent Pricing:
  • PC Repair: KSh 2,500–8,000 (diagnostics free)
  • Monthly Retainer: KSh 25,000–150,000 (based on devices/users)
• 99.9% Uptime Guarantee for Pro/Enterprise clients.

Keep your business online—always. Contact Bitlife Tech Solutions: 📧 support@bitlifetech.com | 📞 +254 713 877 872 | 🌐 www.bitlifetech.com

Serving Nairobi, Kampala, Kigali & East Africa